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Minebea Intec service technicians can provide immediate, targeted assistance using finger pointing

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Service tool miRemote – try out the future of support for yourself

Minebea Intec, the global provider of industrial weighing and inspection technologies, is now combating all of the common problems caused by the failure of a machine relevant for production – lengthy downtimes and a long wait for service appointments or suitable spare parts – with the innovative service tool miRemote. This augmented reality tool provides a live link between the customer and service technician. Physical distance is no longer an issue when analysing a problem and delivering initial assistance. Interested companies can now see the advantages of the innovative tool for themselves.

Downtimes at production facilities hit companies twice. First, the output of the facility is dramatically reduced as a result of the production stoppage. Second, the downtime of a machine also includes the time spent waiting for the service technician or the spare part. With miRemote, downtimes are reduced to a minimum. One call is all that’s needed to set up a video call, which can massively speed up the subsequent process – from analysis to scheduling and the ordering of spare parts.

Initial contact via a link – this is how a miRemote trial works

Interested companies can now try out the tool from the weighing technology and inspection solutions provider free of charge. It is quick to register via the Minebea Intec website and then the next step is to book a time for the live demo. The support solution of the future can then be extensively tested during this live demo. A smartphone or tablet and an internet connection are required. There is no need for any additional hardware or software as all the functions run via your standard internet browser. The technician can see what the customer has in front of them via the camera of the smartphone or tablet they are using. In critical cases, operating errors or error messages are diagnosed using this method and targeted assistance is provided. The service technician will show the participant all the features that are used in the event of a service call for demonstration purposes.

Optimal efficiency – miRemote eliminates unnecessary downtime

miRemote bridges the gap between preventive service measures and corrective maintenance, effortlessly crossing national borders and time zones in the process. “The miRemote service tool is based on augmented reality technology,” explains Michael Tappe, Product Manager Service at Minebea Intec. “We have thus been able to make our service accessible from anywhere in the world at any time. This intuitive tool helps to identify and reduce faults, and ideally even prevent them altogether, while simultaneously increasing the technical availability of systems and equipment. It therefore forms part of a consistent prevention strategy. The Technical Support Group, but also service technicians, can provide support with process steps from their location and assist users using superimposed finger pointing or visual movements, for example.”

The miRemote user guidance impresses with a number of innovative features to help them do this, including hand overlay, finger pointing and supplementary speech and text communication. The technician can also show documents and record videos for subsequent assessment. This means that miRemote covers almost the entire spectrum of human communication.

A broad digital portfolio, with a focus on the customer

miRemote is not the only way that customers can have digital contact with Minebea Intec. In the virtual showrooms, customers are able to gain advice on suitable products for their applications and also see product demos. Minebea Intec provides support in the form of webinars delivering expert knowledge in compact 45-minute sessions. All the digital offerings are free of charge and are constantly being added to. More information is available at www.minebea-intec.com

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