miRemote means “Service” on another level: immediate and completely contactless
In these tough and demanding times of Covid 19, our new AugmentedReality service tool miRemote offers direct service whenever and wherever you need it: On site and right now! At the moment, it is not always possible to send out one of our experts on site: Personal contact is not always possible, access to production lines may be restricted or require time-consuming paperwork.
With miRemote, Minebea Intec offers a service tool which overcomes geographical boundaries by using an internet connection for direct video-communication with the user: The miRemote-app uses the camera of the device it is installed on and transmits a direct video feed from the user to the service-experts. Thus, the experts sees the same as the user and can provide detailed instructions how to remedy the problems.
miRemote - how does it work?
Benefits of miRemote
- Instant video-contact with service department
- AR service-solution – as if they were on-site
- Expert support anywhere, anytime!
- No need for extra hard- or software
- Available worldwide and cross-border – no visa or travel costs required
- Easy operation via an intuitive app on smartphone or tablet
- Optional: Fast integration into existing company infrastructure
- Cost-efficient use of existing hardware